User Agreement

Resetly User Agreement (hereinafter — «Agreement») 

Gdansk, Poland

Publication date: March 15, 2024

Resetly Pavel Chaus, an individual entrepreneur registered and operating under the laws of the Republic of Poland, with NIP: 583-347-26-59, REGON: 524657651, address: Gdańsk, Poland (hereinafter — «Resetly»), as the licensee of chat bot in the Telegram web application at the Internet address https://t.me/HelloResetly_bot (hereinafter referred to as the «Chat Bot») and/or chat/group in the Telegram web application for discussion and interaction between the customer, Resetly and its partners (hereinafter referred to as the «Telegram group») and/or interactive Chat Bot and/or Telegram Group and/or platform for remote relocation services Resetly platform (hereinafter — «platform»), and a completely legally capable individual (including one who has reached the legal age of legal capacity) who purchases remote relocation services in his own interests (hereinafter — the «User»).

• 1. The Agreement is a proposal (offer) of Resetly to the User to enter into an Agreement on the following terms and conditions in accordance with art.661 of the Civil code of Republic of Poland. The offer is considered to be sent from the moment of its publication to the following address: https://resetly.io/ (hereinafter — «website»).
• 2. The User and the Partner shall use the conditions of the Agreement entering into the contract on rendering distance relocation services between each other. In case of rendering services by Resetly itself (after the prior notification in the platform) the User and Resetly shall use the conditions of the Agreement entering into the contract on rendering distance relocation services.

1. The acceptance of the offer is considered to be the receipt of Resetly funds to pay the Partner for distance relocation services: drafting and filling in documents needed for applying to receive a permanent residence permit or for other relocation purposes, immigration and/or relocation counselling of a User and/or other services specified in the Agreement (hereinafter referred to as "services"). 
2. The offer is considered accepted, and the Agreement is concluded by the User on the terms of the offer and entered into effect on the date of receipt of Resetly payment for services. Acceptance is complete, absolute, and unconditional. 
3. The User is informed and agrees that the fact, time and date of acceptance of the offer (conclusion of the Agreement) by the User are determined on the basis of Resetly data. 

• 1. The Agreement (this version and all subsequent versions of the Agreement) shall come into effect for new Users on the date of acceptance, for existing Users on the publication date indicated in the upper left corner of this version of the Agreement, unless otherwise provided for in a particular version of the Agreement. 
• 2. The terms of the Agreement (this version and all subsequent versions of the Agreement) shall apply to services purchased by the User before the date of publication of the Agreement, on the date determined in accordance with clause 1 of section IV. of the Agreement, unless otherwise provided for in a particular version of the Agreement. 
  3. Should the User disagree with the terms of the Agreement (this version or any of the subsequent versions of the Agreement), he/she is guided by the terms of clause 2.1. of Section VI of the Agreement, unless otherwise provided for in a particular version of the Agreement. 
  4. The terms of the Agreement shall apply to services sold on the site, including all its subdomains, unless otherwise provided for by the Agreement, on the site and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account, while the User's personal account data shall have priority. 

• 1. Any User who enters into the Agreement represents and warrants to Resetly and the Partners that the following circumstances are actually present and observed: 
• 1.1. The User is an individual who has full legal capacity and active legal capacity, including having reached the legal age of full active legal capacity, in accordance with the applicable legislation; or
• 1.2. The User is an emancipated minor, or a minor who has obtained the consent of a legal representative (parent, legal guardian, or trustee) to enter into the Agreement in accordance with applicable law; or 
• 1.3. The User is an individual legal representative (parent, legal guardian or trustee) of the minor and enters into an Agreement on their behalf, having previously granted the minor permission to use the services, the legal representative accepts the terms of the Agreement on behalf of the minor and is responsible for the proper use of the services and compliance with the terms of the Agreement by the minor; and 
  IF YOU HAVE NOT GIVEN YOUR CHILD PERMISSION, PLEASE INFORM RESETLY IMMEDIATELY (SUBJECT TO CLAUSE 14.1 OF THE AGREEMENT) SO THAT RESETLY CAN TERMINATE ACCESS. 
• 1.4. the conclusion and execution of the Agreement by the User does not require the consent or approval of any third parties. 
• 2. Resetly may at any time to require the User to provide information and documents confirming the above guarantees about the circumstances, and the User shall provide such information and documents within 10 (ten) calendar days from the date of sending the request. 

• 1. The Agreement regarding the cost of services can be changed by Resetly publishing the new cost of services on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account, while the cost of prepaid services is not subject to change. 
• 1.1. Each time before making a payment for services, the User shall read the terms of payment for services. By paying for services, the User agrees to the terms of payment for services in effect on the date of payment. If the User does not agree with the new terms of payment for services, he/she is guided by the terms of clause 2.1. of Section VI of this version of the Agreement. 
• 2. The Agreement regarding other terms and conditions may be changed by Resetly by publishing a new version of the Agreement on the website. 
• 2.1. The user agrees to review the terms of the new version of the Agreement after the date of its publication. By continuing to use the website and/or Chat Bot and/or Telegram Group and/or platform after the date of publication of the new version of the Agreement, including making payments, the User agrees to the terms of the new version of the Agreement. If the User does not agree to the terms of the new version of the Agreement, the User shall not pay for the services after the date of publication of the new version of the Agreement, as well as stop using the website and/or Chat Bot and/or Telegram Group and/or platform on the end date of the subscription period or on the date of full use of the paid services by the User, depending on which of the specified dates is earlier. In this case, the User may send to Resetly an application for the return of funds in the manner prescribed by section 14 of the Agreement. The Agreement terminates on the end date of the subscription period or on the date of full use of the paid services by the User, or on the date when Resetly receives an application for the return of funds depending on which of the specified dates occurs earlier. 
• 3. The User is informed and agrees that the fact, time and date (where applicable): (1) registration of the User on the website and/or Chat Bot and/or Telegram Group and/or platform, (2) initial or subsequent authorization of the User on the website and/or Chat Bot and/or Telegram Group and/or platform, (3) the User makes a payment, (4) the User uses the website and/or Chat Bot and/or Telegram Group and/or platform; (5) the publication of a new version of the Agreement, (6) the end of the subscription period for the corresponding service package, (7) the User passes each, including the last (date when the User fully uses the paid services) service package, (8) the termination of the Agreement are determined on the basis of Resetly data.

• 1.1. Resetly provides the User with an access to website and/or Telegram group and/or Chat bot and/or platform and an ability to order the Partners’ services for a fee, and the User shall use the paid services during the subscription period. 
• 1.2. The services are provided at the request of the User during the subscription period using Chat Bot and/or Telegram Group and/or platform and involving immigration experts and/or agencies contracted by the User (hereinafter referred as – «Partners»), unless otherwise provided for hereby, on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account, while the User's personal account data shall have priority. Failure by the User to perform actions to receive/use the services shall not exempt the User from paying for services in accordance with the terms hereof.
• 1.3. Description of services in particular the subject of services; the scope of services (available for purchase by the User unbundled services and/or packages of services, the number of services in the package); prices, other characteristics (including services with a Partner speaking the particular language, individual, group, other services); certain types of services (drafting of documents, counselling etc.); the cost and terms of service are specified on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account on the Chat Bot and/or Telegram Group and/or platform (everywhere in the text – «User's personal account»), while the User's personal account data shall have priority. 
• 1.4. Unless otherwise specified herein, on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account: (1) services are provided at the request of the User, subject to the availability of a free Partner through remote communication between the User and the Partner during the term of providing the services; (2) the duration of one remote consultation for persons is 50 (fifty) minutes, for group of persons–100 (one hundred) minutes; (3) the subscription period (a) for each paid visa program package services, it is not less than 2 calendar months from the date of payment with 100% prepayment, in case of installment payment (if applicable) – from the date of payment for each stage of the installment (b) for each paid residence permit package services, it is not less than 2 calendar months from the date of payment with 100% prepayment, and in case of installment payment – from the date of payment for each stage of the installment, while the data of the User's personal account have priority. 
• 1.5. The Partner may provide other services, description, scope, and characteristics and conditions of provision of which can be specified herein, on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User’s personal account, while the User’s personal account data shall have priority. 
• 1.6. Professional individuals and legal entities may be involved to ensure timely and high-quality provision of services hereunder.

• 2.1. Services shall be paid for. Unless otherwise specified on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account the cost of services (a specific package of services) is specified on the website and/or Chat Bot and/or Telegram Group and/or platform and can be available to the User after registration on the website or after entering into communication on Chat Bot and/or Telegram Group, while User’s personal account data shall have priority. 
• 2.2. The User makes a payment in the order of 100% (one hundred) percent prepayment, in non-cash form, using one of the electronic payment services available on the website. When other payment terms, in particular the payment procedure, are provided for on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account, the User may pay for the services on the basis of such conditions, while User’s personal account data shall have priority. 
• 2.3. Services can be paid for partially, with a discount received by the User as a result of participation in marketing events (promotions free bonus points) The conditions for converting bonus points available to the User into a discount upon subscription on services can be specified on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account, while the User's personal account data shall have priority. 
• 2.4. Notwithstanding the above, discounts received by the User as a result of participation in marketing events (promotions) do not affect the cost of services purchased by the User on installment terms. 
• 2.5. The User's payment obligations are deemed completed from the moment the funds are credited to the Resetly bank account in full. The date and time when funds are credited to the Resetly Bank account as well as the date and time of partial or full payment for services with bonus points, are determined based on the Resetly data. 
• 2.6. Each paid services package allows the User to use the services included in it during the subscription period. 
• 2.7. The User is solely responsible for the correctness of payments made and the payment of applicable taxes (if there are any). 
• 2.8. Payments to Resetly for the Partners’ services are processed by a company operating under an agreement with Resetly (hereinafter — the «Processing center»). All rights and obligations arising in the settlement process arise directly between the Processing center and the payer.
• 2.9. Resetly does not process the personal data of payers provided in connection with the processing center for payment settlements. Resetly does not store bank card details on its resources, including servers or cloud storage. 
• 2.10. The fact that the User pays for a specific package of services is confirmed by the invoice issued by Resetly.

• 3.1. All services are held by the Partner on the interactive Chat Bot and/or Telegram Group and/or platform or using another communication program or other similar software product. 
• 3.2. If the Partner is unable to contact the User at the scheduled start time, the Partner shall send a notification via the Partner's personal account on the Chat Bot and/or Telegram Group and/or platform. Counselling Services are considered to have started on a schedule, regardless of when the connection is established. If, despite compliance with the provisions of this paragraph, the Partner is unable to contact the User, the counselling services are considered successful and are subject to payment in full. 
• 3.3. If the User does not receive a call or message from the Partner in the User's personal account within five minutes after the scheduled start of the counselling service, the User shall contact Resetly through The User's personal account (support chat). A counselling service that was not held due to the Partner's fault is moved to another time that is acceptable to the User. 
• 3.4. The counselling service is considered to have been held properly if the User does not submit a complaint to Resetly about the quality of the counselling service or the Partner's punctuality within 1 (one) hour after the end of the counselling. The claim is submitted in writing through the User's personal account. 
• 3.5. The User may change the duration or frequency of counselling services (if such options are available) by sending Resetly and/or the Patner a corresponding notification in the User's personal account (support/Telegram chat). 
• 3.6. The User shall: (1) use the Chat Bot and/or Telegram Group and/or platform, the User's personal account on the Chat Bot and/or Telegram Group and/or platform independently without involving third parties (except as otherwise provided herein); (2) take services independently, the presence of third parties during services is prohibited except as otherwise provided herein. 
• 3.7. Documents drafted by the Partner during the provision of Services must comply with the requirements of the legislation of the state for which they are being prepared, take into account the practice of migration authorities, adhere to the official business style of presentation and must not contain spelling and grammatical errors. 
• 3.8. To receive services, the User provides all documents and reliable information requested by the Patner. In case of refusal to obtain a visa, residence permit or other approval of the User’s documents or approval on other conditions, the Partner is entitled to offer an alternative solution, depending on the capabilities and wishes of the Customer.

• 4.1. An approximate list of programs and services for relocation is presented on the Website.
• 4.2. The general list of services provided by Partners includes: 
• ● selection of a country for relocation; 
• ● selection of a program for relocation; 
• ● providing up-to-date information about life in the country; 
• ● drawing up a relocation plan; 
• ● consultation on collecting the necessary documents; 
• ● consulting support in preparation for interviews or other procedures; 
• ● support in the final stage of the process of obtaining a visa or residence permit;
• ● preparation for moving, consultations on adaptation to a new country;
• ● conducting paid courses and webinars; 
• ● assistance in preparing the necessary documents; 
• ● receiving and sending documents to an authority of a foreign state; 
• ● obtaining documents with a visa or residence permit from the Authority of a foreign state;
• ● other services agreed via Chat Bot and/or Telegram Group and/or platform. 
• 4.3. The relocation programs and services indicated on the Website are exemplary. A specific list of services within the framework of the selected relocation program is agreed upon between the User and the Partners in the Chat Bot and/or Telegram Group and/or platform.

• 5.1. The User is responsible for meeting minimal technical requirements to receive the services. Resetly is not responsible for failure to provide the access to the website and/or the Chat Bot and/or Telegram Group and/or platform and the Partner is not responsible for failure to provide services or their inadequate quality if such are caused by the lack of necessary software or technical problems with Internet connection. 
• 5.2. Minimal PC system requirements: 
• ● Operating system: Windows 7/8/8.1/10, macOS 10.15 or later; 
• ● Browser: Google Chrome/ Yandex Browser/ Opera/ Mozilla Firefox/ Safari / Edge latest stable version; 
• ● RAM: 4 GB or more; 
• ● CPU: dual-core @ 2GHz or higher; 
• ● Internet connection speed: 5 Mbit/sec or faster; 
• ● Access to microphone 
• 5.3. Recommended PC system requirements: 
• ● Operating system: Windows 10, Mac OS 10.15 and upper; 
• ● Browser: Google Chrome/ Yandex Browser/ Opera/ Edge latest stable version;
• ● RAM: 6 GB or more; 
• ● CPU: quad-core @ 2.5 GHz or higher; 
• ● Internet connection speed: 10 Mbit/sec or faster; 
• ● Access to microphone and web-camera. 
• 5.4. Minimal system requirements for mobile devices (smartphones/tablets):
• ● Operating system: Android 9, iOS 13.4 or upper; 
• ● Browser: current version of Google Chrome or Safari, for iOS up to 14.3 Safari only;
• ● RAM: 3 GB or more; 
• ● CPU: 2 GHz (4-core) or more; 
• ● Internet connection speed: 5 Mbit/sec or faster. 
• 5.5. Recommended system requirements for mobile devices (smartphones/tablets):
• ● Operating system: Android, iOS latest stable version; 
• ● Browser: the latest version of Google Chrome or Safari; 
• ● RAM: 4 GB or more; 
• ● CPU: 2.2 GHz (4-core) or more; 
• ● Internet connection speed: 10 Mbit/sec or faster. 
• 5.6. Workplace setup: 
• ● close all programs that can occupy most of the Internet channel (such as file sharing); 
• ● to hold the advising service, the User shall provide access to the microphone and camera on his technical device.

• 6.1. The Parties are responsible for non- performance or improper performance of obligations hereunder in accordance with applicable law and the terms hereof. 
• 6.2. The User is responsible for the accuracy, topicality, completeness and compliance with applicable law of the information and documents provided by the User hereunder, including the data provided during registration on the website and/or in Chat Bot and/or Telegram Group and/or platform and/or the data requested by Resetly or its Partners for services provision, as well as for the absence
  of third-party claims in respect of such information and/or documents. The User agrees that actions performed on the website and/or in Chat Bot and/or Telegram Group and/or platform after the execution hereof are recognized as actions of the User. Resetly is not responsible for any damage caused as a result of unauthorized access to the website and/or Chat Bot and/or Telegram Group and/or platform using User’s data. 
• 6.3. The Partner is not responsible for failure to provide and/or improper provision of services in case of violation of the terms hereof by the User. If the User violates the terms hereof, the services are subject to payment in full. 
• 6.4. Resetly is not responsible for discrepancy of services and functionality of the website and/or Chat Bot and/or Telegram Group and/or platform expectations of the User for his subjective evaluation, this discrepancy of expectations and/or negative subjective evaluation are not grounds to consider services of poor quality, and/or not within the agreed scope, as well as is not the basis of the opinion of third parties (including government official’s acts and decisions) is different from the views Resetly (its employees and/or Partners). 
• 6.5. Resetly is not responsible for the non- compliance of the functionality of the website and/or Chat Bot and/or Telegram Group and/or platform with the User’s expectations related to the effectiveness/efficiency of the use of the website and/or Chat Bot and/or Telegram Group and/or platform, for the suitability of the website and/or Chat Bot and/or Telegram Group and/or platform for the provision of services, does not guarantee the compliance of the website and/or Chat Bot and/or Telegram Group and/or platform with certain special requirements of the User or the ability to configure (change) sections of the website and/or Chat Bot and/or Telegram Group and/or platform, in accordance with the User’s preferences. Resetly also does not guarantee that the website and/or Chat Bot and/or Telegram Group and/or platform are completely free from defects and errors and should function smoothly. 
• 6.6. Resetly is not responsible for interruptions in the operation of the website and/or Chat Bot and/or Telegram Group and/or platform (including emergency, preventive), for insufficient quality or speed of data provision, for complete or partial loss of any data placed on the website and/or in Chat Bot and/or Telegram Group and/or platform, or for causing any other losses that have occurred or may occur to the User when using the website and/or Chat Bot and/or Telegram Group and/or platform. Resetly makes all reasonable efforts to prevent failures and malfunctions in the operation of the website and/or Chat Bot and/or Telegram Group and/or platform, but does not guarantee its unimpeded operation, is not responsible for it, and shall not notify the User of failures in the operation of the website and/or Chat Bot and/or Telegram Group and/or platform. 
• 6.7. Resetly is not responsible for possible errors, failures, interruptions in the operation of the website and/or in Chat Bot and/or Telegram Group and/or platform, including if such errors, failures or interruptions are caused by scheduled maintenance or: 
• (1) power outages, global interruptions in the operation of national or international segments of the Internet, routing system failures; (2) failures in the distributed domain name system; (3) failures caused by attempts and/or unauthorized administration by third parties of the website and/or in Chat Bot and/or Telegram Group and/or platform or DoS attacks; (4) malicious software; for other reasons beyond the control of the Resetly. 
• 6.8. Resetly and the Partner are not responsible for the inability to use the service due to unsatisfactory quality of communication channels, communication lines, malfunction of the User’s equipment, non-payment by the User for third-party services (communication, Internet) necessary for the User to receive services hereunder. 
• 6.9. Partners’ liability for canceling services is limited to the refund of the amount paid for them or rescheduling services to another time. For services that are not actually paid for by the User, received by the Latter, in particular as a result of participation in marketing events (promotions), no refund is made, and such services are not rescheduled. 
• 6.10. Resetly is not responsible for the violation of intellectual property rights, as well as any other responsibility for the dissemination of information/materials/content that occurred as a result of the placement (publication) on the website and/or Chat Bot and/or Telegram Group and/or platform of any content, due to the fact that Resetly: is not the initiator of such placement; does not determine the specific recipient of the content; does not change the content, except for changes made by Resetly to ensure the technological process of content placement; at the time of posting the content on the website and/or Chat Bot and/or Telegram Group and/or platform and during the period of its posting on the website and/or Chat Bot and/or Telegram Group and/or platform (if no relevant complains or claims of third parties have been received in relation to the posted information), it is not aware that the use of the relevant results of intellectual activity or means of individualization by the person who
  initiated the posting of the material containing the relevant result of intellectual activity or means of individualization is illegal and/or that, that the publication of this information violates other rights and/or legitimate interests of third parties 
• 6.11. Resetly is not responsible for the content of Internet pages posted on other information resources, links to which may be placed by the User on the website and/or Chat Bot and/or Telegram Group and/or platform. 
• 6.12. The amount of Partner’s liability for non- performance/improper performance hereof cannot exceed the cost of the services paid by the User. 
• 6.13. The Parties are released from liability for partial or complete non-performance of obligations hereunder, if this non-performance is the result of force majeure that is, extraordinary and unavoidable circumstances under these conditions that arose after the execution hereof, which the Parties could neither foresee nor prevent by reasonable actions. Such circumstances include: floods, earthquakes, other natural or man-made disasters, wars, military actions, acts of terrorism, decisions and actions of state authorities, and other circumstances beyond the reasonable control of either Party. The fact of occurrence of force majeure circumstances and their duration must be confirmed by documents issued by the relevant competent state bodies or organizations. 
• 6.14. Resetly and the Partner are not liable to the User in the event of failure to provide or untimely provision of the necessary documents, as well as in the event of the User providing knowingly false documents, information, hidden facts of violation of order abroad, as well as due to other violations of the contract that led to the refusal to obtain a visa or Residence permit. 
  Resetly and the Partner are not liable to the User in the event that it is impossible to carry out the ordered services due to the actions of the Polish or foreign customs and border control, or other actions of official bodies or authorities of the Republic of Poland or foreign states that make it impossible for Resetly and its Partners to carry out the ordered services. 
  Resetly and the Partner are not responsible for tickets purchased prematurely by the User, or for events (negotiations, signing contracts, prepaid hotel stays, etc.) that may not take place due to refusal, delay in issuing travel documents or postponement of the opening date visas or residence permits at the initiative of the embassy of foreign countries. 
• 6.15. In case the User discovers deficiencies in the quality of provision of access to the website and/or the Telegram group and /or the Chat bot and/or the platform caused by the actions of the Resetly and/or deficiencies in the quality of provision of services caused by the actions of the Partner, the User, in accordance with atr.43m of Consumer law of Republic of Poland (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta), has the right to demand the perfection of the deficiencies free of charge. In case the perfection of the deficiencies of the services is impossible or the Partner refuses to perfect of the deficiencies of the services specified above, the User, in accordance with Article 43n of Consumer law of Republic of Poland (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta), has the right to send the the Partner a demand for a price reduction or to withdraw from the Agreement. In case the deficiencies in the quality of provision of services discovered by any Party of the agreement caused by the actions of the User, the services are recognized as provided in proper quality. 
• 6.16. The User understands and agrees that: 
• ● The likelihood of approval of a visa or residence permit depends on many factors, including exact compliance with the requirements of the relocation program, the completeness of the set of necessary documents, interviews and even individual decisions of the Authority of the Republic of Poland and/or a foreign state when approving a visa or residence permit; 
• ● The final decision in the approval and receipt of the necessary documents is made by the Authority of the Republic of Poland and/or a foreign state and does not depend on the actions of the Partner;
• ● Authorities of the Republic of Poland and/or a foreign state have the right to take the following actions without giving reasons: refusal to issue a visa, residence permit, call for an interview, request for additional documents and information, delay in issuing documents, shortening the validity period of a visa, residence permit at their own discretion, etc. If the Authority of the Republic of Poland and/or a foreign state refuse to obtain a visa, residence permit or other document approval for the User, this is not the fault of the Partner, and the Partner is not responsible for this. 
• 6.17. For the foregoing reasons the Partner is not responsible for the refusal of the Authorities of the Republic of Poland and/or a foreign state to issue a visa, residence permit or other approval, unless such refusal is related to actions or violations of the Agreement on the part of the Partner and is not obliged to issue a refund To the User. 
• 6.18. Resetly shall not be responsible for the quality of the services provided by the Partner.

• 7.1. Resetly owns the rights to the website and/or Chat Bot and/or Telegram Group and/or platform, including the rights to any results of intellectual activity included in them, including program code, design works posted on the site, texts, means of individualization (brand name, trademarks, service marks, commercial designations), subject to the conditions provided for in this section hereof. 
• 7.2. Providing the User with access to the website and/or Chat Bot and/or Telegram Group and/or platform is carried out solely for the purpose of proper provision of services hereunder and does not provide for the transfer of any rights to the website and/or Chat Bot and/or Telegram Group and/or platform and/or their components. Access is terminated (restricted) under the terms hereof. 
• 7.3. The User shall not be entitled to use the results of intellectual activity published on the website and/or in Chat Bot and/or Telegram Group and/or platform (including, but not limited to: text, design elements, graphic images, as well as the program code of the website and/or Chat Bot and/or Telegram Group and/or platform, any content of the website and/or Chat Bot and/or Telegram Group and/or platform) without the prior written consent of Resetly (including, but not limited to, reproducing, copying, processing, distributing in any form). 
• 7.4. The website and/or Chat Bot and/or Telegram Group and/or platform, all their elements, are provided in an “as is” and “as available” state. The User shall not be entitled to request any changes to the website and/or Chat Bot and/or Telegram Group and/or platform. Resetly does not guarantee the availability of the website and/or Chat Bot and/or Telegram Group and/or platform at any time. 
• 7.5. The use of the website and/or Chat Bot and/or Telegram Group and/or platform is carried out by the User solely under his/her own responsibility and at his/her own risk. Resetly does not guarantee the smooth functioning of the website and/or Chat Bot and/or Telegram Group and/or platform and is not responsible for any harm caused to the User as a result of using the website and/or Chat Bot and/or Telegram Group and/or platform. Resetly is not responsible for the risk of adverse consequences that will occur or may occur as a result of non-compliance of the equipment, other software or communication channels used by the User with the established requirements for the protection of personal data from unauthorized (illegal) encroachment by third parties. 
• 7.6. When any materials in text and/or graphic and/or audio-visual and/or any other form (hereinafter — the materials) are placed on the website and/or in Chat Bot and/or Telegram Group and/or platform during the provision of services by the User, the User provides Resetly with the right to use such materials without payment on the territory of the whole world for a period of 15 (fifteen) years from the date of placement in the following ways: distribution, reproduction as a whole or any fragments thereof, including by posting on the website and/or Chat Bot and/or Telegram Group and/or platform and other Internet resources; processing materials; finishing materials to the public. Resetly shall not be obliged to provide the User with reports on the use of the materials. The User is responsible for the content of the materials. 
• 7.7. The User allows: (1) use the materials without giving your name (right to anonymous use); (2) make changes, abbreviations and additions to the materials, provide illustrations, a preface, an afterword, comments or any explanations when using the materials; (3) publish materials, i.e. the right to perform an action or to consent to the implementation of the action, which first makes the materials available to the public by publication, public display, public performance, messages in the broadcast or cable or in any other way. 
• 7.8. By posting content on the website and/or Chat Bot and/or Telegram Group and/or platform or by sending content to the website and/or Chat Bot and/or Telegram Group and/or platform for the purpose of posting, the User represents and warrants and shall at all times ensure that all of the following requirements are met with respect to such content: (1) ownership of the exclusive right to the content and any elements of the content to the User, or the User has a license granting the right to use and allow other persons to use the content to the extent and in the ways provided for in this section hereof; (2) if the content includes any brand names and other names, trademarks, names, images or legally protected symbols of other persons, the User has obtained all necessary consents to use such objects to the extent and in the ways provided for in this section hereof; (3) the content does not detract from the honor, dignity and/or business reputation of any third parties; (4) the content and its use by Resetly to the extent and in the ways specified in this Section does not violate any other rights and legitimate interests of third parties; (5) the content does not contain information, links, or materials that violate the exclusive rights of third parties or the distribution of which otherwise violates applicable law. 
• 7.9. In the event of any claims and/or claims against Resetly by third parties in connection with a possible violation of the provided rights, the User shall independently settle such claims in full,
  releasing Resetly from liability, including from any payments in favor of such persons and reimburse Resetly for damages. 

• 8.1. The User shall provide Resetly with all data requested by the website and/or Chat Bot and/or Telegram Group and/or platform that is necessary for providing the access to the website and/or Chat Bot and/or Telegram Group and/or platform the User shall provide the Partner with all data requested by the website and/or Chat Bot and/or Telegram Group and/or platform that is necessary for provision of services. 
• 8.2. By submitting data to Resetly and/or the Partner, including when registering on the website and/or Chat Bot and/or Telegram Group and/or platform, the User agrees to the processing of the provided data in accordance with the Privacy policy placed at the link: https://resetly.io/documents/user-agreement which is an integral part hereof. 
• 8.3. The User agrees that Resetly may record audio and video during services in order to control the quality and improve the quality of the service. 
• 8.4. Resetly and/or the Partner shall not disclose confidential information provided by the User in connection with the performance hereof (with the exception of publicly available information or information provided by the User when registering on the website and / or Chat Bot and/or Telegram Group and/or platform) to third parties without the User’s prior consent. 
• 8.5. Resetly may use e-mail, phone number, Skype login, as well as other data provided by the User, in particular when registering on the website and/or Chat Bot and/or Telegram Group and/or platform, to send the User information and advertising materials, including to inform the User about the activities of Resetly and the progress of the execution hereof.

• 9.1. The User shall not disclose confidential information and other data provided by Resetly and/or the Partner during the execution hereof (with the exception of publicly available information) to third parties without the prior written consent of Resetly.

• 10.1. This Agreement is valid from the date of payment for services by the User until the date of fulfillment of all obligations by the Parties. 
• 10.2. The Agreement may be terminated on the initiative of the User unilaterally by submitting to Resetly a corresponding written reasoned notice to the address specified in section I. hereof. The Agreement shall be deemed terminated on the date of receipt by Resetly of the relevant notification. 
• 10.3. Refunds are made in accordance with the procedure provided for in section 14 hereof. 
• 10.4. The User is informed and agrees that the date and time of receipt by Resetly of the notice of termination hereof are determined on the basis of Resetly’s data. 

• 11.1. The refund is made upon the User’s request made in accordance with the Resetly form. The application form can be accessed on the website and / or Chat Bot and/or Telegram Group and/or platform and/or in the User’s personal account. If the application form is not available on the website and/or Chat Bot and/or Telegram Group and/or platform and / or in the User’s personal account, the User requests a refund application form from Resetly by sending a corresponding message in the User’s personal account. The User sends the application (scanned copy) for a refund filled out on the Resetly form to the following email address: support@resetly.io. The application (scanned copy) for a refund shall be accompanied by copies of the following documents: (1) identity documents, as well as (2) the documents specified in the application form. 
• 11.2. Resetly considers the application within 14 (fourteen) days from the date of its receipt and, if there are no comments, makes a refund from the Partner in the amount calculated in accordance with the terms hereof. Resetly may request additional documents and/or information necessary for making a refund, in this case, the refund is made within 14 (fourteen) calendar days after Resetly receives such documents and/or information. 
• 11.3. An application for a refund is equivalent to the User’s unilateral refusal to provide services within the package of services for which the User requests a refund. In this case, the Agreement is considered terminated in full or in the corresponding part on the date when Resetly receives the corresponding request for a refund.
• 11.4. The amount of money to be refunded to the User is calculated for each service of service package in proportion to the cost of services not provided by the Partner in accordance with art.35 of Consumer law of Republic of Poland (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta). In case of installment payment – the amount of funds to be refunded to the User is calculated in relation to each package of services/subscriptions in proportion to the cost of services not provided by the Partner at each stage of the installment plan, taking into account the features provided for in clause 14.5. of the Agreement.
• 11.5. Resetly may withhold payment processing costs from the amount of funds to be refunded to the User. 
• 11.6. The User is informed and agrees that the date and time when Resetly receives the application for the return of funds is determined on the basis of Resetly data. 
• 11.7. Free services, as well as free bonus points, do not participate in the calculation of the amount of money to be refunded to the User.

• 12.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Poland. 
• 12.2. All disputes or disagreements arising between the Parties under or in connection herewith shall be resolved through negotiations. 
• 12.3. The injured Party may submit a claim to the Party. If within 15 (fifteen) business days from the date of receipt of the claim by the Party, the injured Party does not receive a response to the claim or the Parties do not come to an agreement, the injured Party may submit the dispute to the court. 
• 12.4. The claim and response to the claim can be sent by email. 
• 12.5. Without limiting the rights of users regarding the place of dispute resolution, the Parties agree that if a claim is brought against Resetly in the territory of the Republic of Poland, such claim shall be submitted to the court of the city of Gdansk.

• 13.1. If any provision hereof is deemed invalid, void or unenforceable, all other provisions hereof remain valid and are subject to full enforcement. 
• 13.2. Resetly may assign this Agreement to third parties, and the User agrees to such assignment. 
• 13.3. The Partner may refuse to provide services, Resetly may suspend and/or terminate the User’s access to the website and/or Chat Bot and/or Telegram Group and/or platform in the following cases: 
• ● termination hereof; 
• ● end of subscription period; 
• ● full use of paid services by the User 
• ● withdrawal of the User’s consent to the processing of the provided data; 
• ● if Resetly and/or the Partner has reasonable grounds to believe that the User misrepresented himself/herself; 
• ● the User’s violations of the terms hereof; 
• ● if provided for herein. 
• 13.4. Bonus points, the receipt of which by the User is not associated with the purchase of services by the User, in particular as a result of participation in marketing events (promotions) (everywhere in the text hereof — free bonus points), can be used by the User as a partial payment for services. The part of the cost of services that can be paid for with free bonus points is determined on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account, while the data of the User's personal account shall have priority. Free bonus points become unavailable for use in the following cases: 1) the User's refund; 2) the end of the subscription period. Bonus points, the receipt of which by the User is associated with the purchase of services by the User, in particular with the conversion of services and/or the transfer of services (everywhere in the text hereof — paid bonus points), can be used by the User to pay for services in full. Paid bonus points become unavailable for use on the end date of the subscription period. The conditions for receiving/purchasing bonus points by the User can be specified on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User’s personal account, while the data of the User’s personal account shall have priority. Services not actually paid for by the User, received by the latter, in particular as a result of participation in marketing events (promotions), including bonus (additional) services and / or services received by the User from third parties (everywhere in the text of the Agreement − free services): 1) are held after completing all services actually paid for by the User; 2) are not transferable to third parties and/or exchanged for bonus points; 3) become unavailable for use after the end of the subscription period and/or the User makes a refund. Free services can only be
  completed by the User or returned to a third party who transferred such services to the User. The conditions for the User to receive/ purchase / transfer free services to third parties to the User can be specified on the website and/or Chat Bot and/or Telegram Group and/or platform and/ or in the User’s personal account, while the data of the User’s personal account shall have priority. 
• 13.5. Services that are not completed by the Partner during the subscription period, within the framework of the package of services paid for by the User, are considered not completed due to circumstances related to the User, are not rescheduled, are not compensated, are subject to payment in full, funds in respect of such services are not returned, services in respect of such services are considered to be provided properly (in full and on time), accepted by the User without objections and are payable on the end date of the subscription period. 
• 13.6. The name and list of quantitative indicators for the provision of services, in particular the scope, period of provision, and cost of services are determined and calculated by Resetly independently on the basis of Resetly’s and Partner’s own data and can be available to the User in full or in part in the User’s Personal account. The Parties accept Resetly’s own data as the only reliable data source that determines the quantitative indicators, scope, period, cost, and other characteristics of the services provided by the Partner. If the User has not submitted objections in respect of services rendered in accordance with the Agreement. hereof services are considered to be provided properly (in full and on time), accepted by the User without objections and subject to payment. 
• 13.7. The fact, time and date of receiving and sending Resetly materials, documents and information, claims (responses to claims), notifications, requests for other messages from the User or to the User hereunder, as well as the fact (presence/absence), time and date of any other factual circumstances related to the provision of services hereunder are determined on the basis of Resetly data, unless other data clearly indicate otherwise. 
• 13.8. The services provided for by the Partner herein may be purchased by the User if they are available for purchase by the User on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account. Resetly does not guarantee the availability and/or availability for purchase by the User of all and/or any (each) of the services (type of services) provided for by the Agreement on the website and/or Chat Bot and/or Telegram Group and/or platform and/or in the User's personal account.

• Resetly Pavel Chaus
  NIP: 583-347-26-59
  REGON: 524657651
  Email: support@resetly.io
  Correspondence address: Poland, Gdańsk, ul. Świętej Barbary 11, 80-755